966OK: Privacy Policy

Who Operates This Site

966OK is an online gaming platform offering casino games, fishing games, slots, crash games, and sports betting to players in Bangladesh. The website is accessible at 966ok.cam. When you create an account, place a bet, or contact our support team, you share information with us. This policy explains exactly what happens to that information.

Data We Collect From You

We collect only what we need to run your account and keep the platform secure. Here is a plain breakdown:

Information you give us directly

• Full name and date of birth (required at registration)
• Mobile number linked to your bKash, Nagad, Rocket, or bank account
• Password (stored as a hashed value — we never see the plain text)
• Identity documents submitted for account review: National ID Card, Passport, or Driving Licence
• Any messages you send to our 24/7 live chat support

Information collected automatically

• IP address and approximate location (city level, not GPS)
• Device type, operating system, and browser version
• Pages visited, time on site, and button clicks — via first-party analytics
• Deposit and withdrawal transaction records including amounts and timestamps
• Game session data: games opened, bets placed, session duration

Why We Use Your Information

Every piece of data we hold has a specific reason. We do not sell personal information to advertisers or data brokers — ever.

• Running your account: processing deposits (minimum ৳400) and withdrawals (minimum ৳500), crediting bonuses, and maintaining your game history.
• Account review: confirming your identity before your first withdrawal, as required by our internal compliance process. Review takes up to 6 hours.
• Security: detecting suspicious logins, preventing fraud, and protecting your funds.
• Customer support: our 24/7 live chat team needs your account history to help you quickly.
• Responsible gaming: monitoring for signs of problem gambling and applying any limits you have set yourself.
• Improving the platform: understanding which games players enjoy and where the app experience can be smoother.

Who Else Sees Your Data

We share data only where it is necessary to deliver the service. The parties involved are:

• Payment processors: bKash, Nagad, Rocket, and bank transfer networks receive the transaction details needed to move funds. They do not receive your game history.
• Game providers: FA Chai, Pragmatic Play, PG Soft, Playtech, and JILI receive a session token to load games securely. They do not receive your name or mobile number.
• Live chat platform: our support tool provider processes chat transcripts under a data-processing agreement.
• Legal obligations: if a court or regulatory authority makes a lawful request for data, we will comply and notify you where permitted by law.

We do not share data with marketing companies, social media platforms, or any third party for advertising purposes.

Cookies and Tracking

966OK uses a small set of cookies to keep the site working and to understand how players use it. We do not use third-party advertising cookies.

Cookie types we use

• Session cookies: keep you logged in while you navigate between pages. Deleted when you close your browser.
• Preference cookies: remember your language and display settings. Stored for 30 days.
• Analytics cookies: first-party only, used to count page visits and measure feature usage. No personal data leaves our servers.

You can clear cookies through your browser settings at any time. Deleting session cookies will log you out.

Your Rights as a Player

Regardless of where you are based, 966OK gives you the following rights over your personal data:

• Access: request a copy of the data we hold about you.
• Correction: ask us to fix any inaccurate information on your account.
• Deletion: request that we delete your account and associated personal data, subject to legal retention obligations.
• Restriction: ask us to pause processing your data while a dispute is resolved.
• Portability: receive your transaction and account data in a readable format (CSV or PDF).
• Objection: opt out of any analytics or non-essential data processing at any time.

To exercise any of these rights, contact our support team via 24/7 live chat. We respond within 72 hours.

How Long We Keep Your Data

We keep account data for as long as your account is active. If you close your account, we retain transaction records for a minimum of five years for financial compliance purposes. Game session logs are kept for two years. Chat transcripts are kept for one year.

After these retention periods, data is permanently deleted from our systems and backups.

How 966OK Protects Your Information

966OK applies the following technical measures to protect your data:

• SSL/TLS encryption on all connections between your device and our servers
• Passwords hashed using a strong one-way algorithm — not reversible even by our staff
• Access to personal data restricted to staff who need it for their role
• Regular security audits and penetration testing on the platform
• Two-factor authentication available for your account login

Players Under 18

966OK does not knowingly collect data from anyone under 18 years old. Our registration process requires date-of-birth confirmation, and identity documents are checked before the first withdrawal. If we discover that an underage person has created an account, we will close the account, refund any deposits, and delete their personal data immediately.

If you believe a minor is using this platform, please report it through our live chat so we can act quickly.

Updates to This Policy

We review this policy periodically. When we make a significant change — such as adding a new data type or a new third-party partner — we will post a notice on the platform and update the "Last updated" date at the top of this page. Continuing to use 966OK after a policy update means you accept the revised terms.

Minor clarifications (fixing typos, rewording for clarity without changing substance) will not trigger a separate notification.

Get in Touch

If you have questions about this policy or want to make a data request, the fastest route is our 24/7 live chat. You can also raise a data concern directly through your account settings under the "Privacy" section. We do not publish an email address for data requests — all queries are handled through the support system to ensure they are logged and tracked properly.

We aim to respond to all privacy-related requests within 72 hours.